{"id":1952,"date":"2021-04-07T09:31:02","date_gmt":"2021-04-07T09:31:02","guid":{"rendered":"https:\/\/www.ezeeoptimus.com\/blog\/?p=1952"},"modified":"2024-11-05T10:45:06","modified_gmt":"2024-11-05T10:45:06","slug":"common-restaurant-complaints","status":"publish","type":"post","link":"https:\/\/www.ezeeoptimus.com\/blog\/common-restaurant-complaints\/","title":{"rendered":"12 Most Common Restaurant Complaints to Fix at Any Cost"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 8<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>\n<p class=\"wp-block-paragraph\">If you guys have a food blogger friend, I am sure you know how it is to dine with them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They always seek the best food and the best service at every restaurant. One tiny mistake by the restaurant and it goes straight to the feedback section.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Last week, my friend Rishab and I went to a Vietnamese restaurant to try some of their exotic dishes. I wasn\u2019t expecting the restaurant to be crowded (because Vietnamese cuisine isn\u2019t that accepted in my town). But to my surprise, the restaurant was brimming with people.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While I was praising the place to be so famous, Rishab was talking about the poor management and table turnover rate. He also said he\u2019s going to leave feedback regarding this.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That\u2019s when my blogger mind started to race and came up with something interesting to write.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this blog, I am going to talk about some of the most common restaurant complaints (yet very crucial).<\/p>\n\n\n\n<style>\nul.a {list-style-type: lower-alpha;}\n<\/style>\n<div class=\"tableIndexcontainer notepoints\">\n<h4>Table of Content<\/h4>\n<ol class=\"tableIndex\">\n<li><a href=\"#stat\">Statistics on Restaurant Experience and Complaints<\/a><\/li>\n<li><a href=\"#complaints\">Common Restaurant Complaints and Solutions<\/a><\/li>\n<ul class=\"a\">\n<li>About the food<\/li>\n<ol style=\"list-style-type:lower-roman\">\n<li><a href=\"#quality\">Poor quality<\/a><\/li>\n<li><a href=\"#price\">Overly priced<\/a><\/li>\n<li><a href=\"#time\">Long wait time<\/a><\/li>\n<\/ol>\n<li>About the surrounding<\/li>\n<ol style=\"list-style-type:lower-roman\">\n<li><a href=\"#temp\">Weird temperature<\/a><\/li>\n<li><a href=\"#light\">Too much lighting\/too dark<\/a><\/li>\n<li><a href=\"#sound\">Noisy &amp; bad music<\/a><\/li>\n<li><a href=\"#guest\">Obnoxious guests  <\/a><\/li>\n<\/ol>\n<li>About the service<\/li>\n<ol style=\"list-style-type:lower-roman\">\n<li><a href=\"#staff\">Ill-behaving or rude wait staff<\/a><\/li>\n<li><a href=\"#seating\">Poor seating arrangement<\/a><\/li>\n<li><a href=\"#rate\">Low table turnover rate<\/a><\/li>\n<li><a href=\"#check\">Discrepancy in checks\/wrong calculation<\/a><\/li>\n<li><a href=\"#payment\">Absence of different mode of payments<\/a><\/li>\n<\/ol>\n<\/ul>\n<\/ol>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"stat\"><strong><strong>Statistics on Experience and Guest Complaints in Restaurants<\/strong><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before I&nbsp; talk about the restaurant complaints and solutions, I want to make the point <em>\u2018why a restaurant needs to deliver a great experience\u2019.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here are some stats from different sources:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>About 72% of diners consider food quality when deciding on a restaurant (<a aria-label=\" (opens in a new tab)\" href=\"https:\/\/pos.toasttab.com\/resources\/restaurant-success-industry-report\" target=\"_blank\" rel=\"noreferrer noopener\">Toast<\/a>).<\/li>\n\n\n\n<li>90% of guests research about a restaurant online before dining (<a aria-label=\" (opens in a new tab)\" href=\"https:\/\/upserve.com\/restaurant-insider\/industry-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">Upserve<\/a>)<\/li>\n\n\n\n<li>77% prefer peer reviews versus critic reviews (<a aria-label=\" (opens in a new tab)\" href=\"https:\/\/upserve.com\/restaurant-insider\/industry-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">Upserve<\/a>)<\/li>\n\n\n\n<li>A one-star increase in a restaurant\u2019s Yelp rating correlated with a 5-9% increase in revenue (<a aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.hbs.edu\/faculty\/Pages\/item.aspx?num=41233\" target=\"_blank\" rel=\"noreferrer noopener\">Harvard Business School<\/a>)<\/li>\n\n\n\n<li>75% said they won\u2019t visit a restaurant with negative reviews on cleanliness. (<a aria-label=\" (opens in a new tab)\" href=\"http:\/\/www.businesswire.com\/news\/home\/20150609005439\/en\/Poll-Reveals-85-percent-Americans-Patronize-Business#.VX3Dcfmqqkr\" target=\"_blank\" rel=\"noreferrer noopener\">Harris Poll for Cintas Corporation<\/a>)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">By now, you must have realized that it\u2019s not just about serving food. It matters about the amount of effort you put in to make your restaurant stand out and the experience your customers get.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Word to the wise: Invest in a good restaurant POS to ensure you deliver a smooth customer experience.<\/strong><\/p>\n\n\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-367f2ac2-2a6d-4639-b0fe-653611cc620f\"><span class=\"hs-cta-node hs-cta-367f2ac2-2a6d-4639-b0fe-653611cc620f\" id=\"hs-cta-367f2ac2-2a6d-4639-b0fe-653611cc620f\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/502973\/367f2ac2-2a6d-4639-b0fe-653611cc620f\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"hs-cta-img lazyload\" id=\"hs-cta-img-367f2ac2-2a6d-4639-b0fe-653611cc620f\" style=\"border-width:0px;\" data-src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/502973\/367f2ac2-2a6d-4639-b0fe-653611cc620f.png\" alt=\"FREE Buyer's Guide to Restaurant POS Software\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\"><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(502973, '367f2ac2-2a6d-4639-b0fe-653611cc620f', {\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n\n\n\n<h2 class=\"wp-block-heading has-vivid-cyan-blue-color has-text-color\" id=\"complaints\"><strong>Common Restaurant Complaints and Solutions<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In the following common restaurant complaints list, I have categorized the complaints for you to gauge better. Read them and see if your restaurant has also experienced anything of this sort. Also, FIX them!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#1 About the food<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"quality\"><strong>Poor quality<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Every time I dine at a restaurant and food turns out to be disappointing, here\u2019s what I start to think \u2014 <em>\u201cI could cook this at home itself. I simply wasted my money on this food.\u201d<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is one of the most common complaints in restaurants and restaurateurs must be mindful of it. People spend a good amount of money on your food, so make sure the quality is always up to the mark.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I know there are times when it\u2019s tough to manage the kitchen. But don\u2019t forget, <em>\u201cthe quality of your food can make or break your restaurant.\u201d<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the food is mediocre or unsafe or presents the risk for food poisoning, words about bad food quality are going to spread faster than you can imagine.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"price\"><strong>Overly priced<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">I know revenue is substantial for restaurants, but does that mean you\u2019ll set high prices for the food?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Eating out at a restaurant is a financial investment for people. And I am sure, they don\u2019t want to pay a heavy amount for a meal that is available at a lower price at some other restaurant.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You just cannot randomly set a price to a dish, you need to make sure it aligns with your expenses as well as your customers\u2019 wallet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Do your math!&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong><em>Word to the wise: Menu pricing isn\u2019t a simple task; there are several things to consider such as food cost percentage, raw food cost, gross profit Margin etc. If you\u2019re not aware of the process of setting menu price,\u00a0 I would suggest seeking help from professionals. After all,\u00a0 it is your restaurant&#8217;s sole source of revenue.<\/em><\/strong><\/p>\n<\/blockquote>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"time\"><strong>Long wait time<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Personally, I hate waiting for my food. Even when I was a kid, I used to get annoyed waiting for the slice of the birthday cake to be passed down. And even now, I am still the same. It truly tests my patience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I have also seen other people in restaurants who feel the same when they have to wait for their food. It is a common customer complaint in restaurants.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Again, I have said this before and I understand that managing a restaurant kitchen is no easy feat. But my friend, most customers don\u2019t get it. They come to your restaurant to enjoy a good meal with the highest level of service. So, you as a restaurateur have to ensure the same.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I cannot help you in the kitchen, but I can definitely provide some tips. Here are two psychological facts you should know:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unoccupied time feels longer than occupied time. Meaning, you can always use something that would keep your guests occupied while you prepare the food. It could be Zenga blocks or a musical event or an open mic.<\/li>\n\n\n\n<li>Have you ever waited in a queue? If yes, then you will relate. It doesn\u2019t matter how long the queue is, if it is moving fast, we don\u2019t feel the wait time. But if the queue is short and is moving slowly, then the wait time feels longer. You can use this psychology at your restaurant too. Make sure your wait staff is taking care of every table at a good speed even if the crowd is more.<\/li>\n<\/ul>\n\n\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-ae5c3772-4f47-4caf-95f5-4e1a6539d387\"><span class=\"hs-cta-node hs-cta-ae5c3772-4f47-4caf-95f5-4e1a6539d387\" id=\"hs-cta-ae5c3772-4f47-4caf-95f5-4e1a6539d387\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/502973\/ae5c3772-4f47-4caf-95f5-4e1a6539d387\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"hs-cta-img lazyload\" id=\"hs-cta-img-ae5c3772-4f47-4caf-95f5-4e1a6539d387\" style=\"border-width:0px;\" data-src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/502973\/ae5c3772-4f47-4caf-95f5-4e1a6539d387.png\"  alt=\"Manage Queues Like a Pro\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(502973, 'ae5c3772-4f47-4caf-95f5-4e1a6539d387', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#2 About the surrounding<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"temp\"><strong>Weird temperature<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">I remember last year I walked into a restaurant in Delhi, India and just after 10 mins, I felt like walking out. It was the month of November and I was sweating inside the restaurant.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The diners\u2019 experience sets the foundation of your restaurant\u2019s success. Make sure you keep the perfect balance of temperature. Be it proper ventilation or a climate control system.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong><em><strong><em>#ProTip: According to a <\/em><\/strong><a href=\"https:\/\/www.anfponline.org\/docs\/default-source\/legacy-docs\/docs\/cc032016.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>report<\/em><\/strong><\/a><strong><em>, 69-72 degrees Fahrenheit is ideal for comfortable dining.<\/em><\/strong><\/em><\/strong><\/p>\n<\/blockquote>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"light\"><strong>Too much lighting\/Too dark<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">I once had the thought of opening my restaurant, decorating the place with fancy lighting. I even told my friend how I want the lights to be. I thought it would attract diners.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But soon enough, my bubble burst! I was out with my girlfriend for dinner. And guess what, the lights were so bright that it destroyed my idea of a romantic dinner date.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So, when you\u2019re working on the ambience of your restaurant, make sure the lighting is an ideal mix of both &#8211;&nbsp; for the customer experience as well as for the infrastructure or interior design.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I would suggest doing in-depth research on it because lights highly impact a person\u2019s mood and emotions.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"sound\"><strong>Noisy &amp; bad music<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Noise is one of the common guest complaints in a restaurant. While many people can tolerate deafening din, many get appalled by it which impacts a restaurant&#8217;s overall rating.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I know that it is always fascinating to play loud music at your restaurant (because you feel it suits the vibe and trend). But you must understand that to provide a good dining experience, you should know the kind of music to be played.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong><em>For example: In terms of music, if your restaurant is all about fine dining experiences, then you can choose to light jazz. And when it comes to maintaining the noise, you have to know that a normal conversation is between 55 and 65 dB. So, you don\u2019t want to increase the music sound, making customers raise their voices to be heard.<\/em><\/strong><\/p>\n<\/blockquote>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"guest\"><strong>Obnoxious guests&nbsp;&nbsp;<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Imagine you have planned a perfect dinner for all your colleagues. You go to a nice restaurant, take your seat, and place your order. Now, while you\u2019re waiting for the food, guests sitting at the other table are talking really loudly or people are being rude to the servers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I am certain that most of us have experienced this (at least once). And it completely ruins the mood.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Now, I am not sure whether there\u2019s any specific solution to this problem, but I still want to mention this. If you see a table or a group of guests disrupting others, then I feel you should communicate with them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I know they might get angry and leave, but it\u2019s better than losing out on multiple guests.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong><em>#ProTip: Don\u2019t be rude when you\u2019re communicating. Talk to them in the right tone and explain the scenario.<\/em><\/strong><\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#3 About the service<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"staff\"><strong>Ill-behaving or rude wait staff<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">When it comes to service, this is a common complaint about restaurant service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When I was writing this article, I found a review on TripAdvisor on the same. The guest wrote and I quote, <em>\u201cAs always we found this particular wait staff to be very rude, unwelcoming, unhelpful, abrupt and unfriendly. She has served us several times before and always makes the experience less enjoyable.\u201d<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The best way to fix this kind of problem is proper training. You have to ensure that you\u2019re investing enough time and effort in training your staff on each and every aspect of serving your guests.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"seating\"><strong>Poor seating arrangement<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Restaurants want to serve as many guests as possible to up their ROI. However, packing your place with tables isn\u2019t a great idea.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I am sure, you don\u2019t want to spoil the environment with noise and overcrowding. So, space out your seating arrangement intelligently.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you want to avoid such common restaurant complaints, you have to take a strategic approach.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>In one of our blogs, we have talked about the aesthetics of a restaurant and flexible floor planning. You can read it<\/em><\/strong><a href=\"https:\/\/www.ezeeabsolute.com\/blog\/inhouse-hotel-restaurant\/?utm_source=RestaurantComplaints&amp;utm_medium=blog&amp;utm_campaign=eOBlog#aesthetics\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\"><strong><em> here<\/em><\/strong><\/a><strong><em> and get an idea.<\/em><\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"rate\"><strong>Low table turnover rate<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Low table turnover rates also significantly affect guests\u2019 experience in the restaurant. The lower the rate is, the more people have to wait.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And lately, it has become one of the common restaurant complaints.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, this can be fixed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the same blog (the one I have listed above), I have also talked about improving the table turnover rate. You can read it and see if it helps.<\/p>\n\n\n\n<pre class=\"wp-block-verse has-text-align-center\"><a href=\"https:\/\/www.ezeeabsolute.com\/blog\/inhouse-hotel-restaurant\/?utm_source=RestaurantComplaints&amp;utm_medium=blog&amp;utm_campaign=eOBlog#turnover\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\"><strong>Improving Table Turnover Rate<\/strong><\/a><\/pre>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"check\"><strong>Discrepancy in checks\/wrong calculation<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">This is one of the problems that highly impact your restaurant\u2019s credibility. One miscalculation on the bill and it shows how careless you are.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Also, none of the guests would like it if they get a check with an amount that is higher than what they have ordered. So, make sure your billing is always accurate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That\u2019s not all. You should also take care of all the taxes properly with breakdowns and justifications. If you overcharge your guests in the name of tax, they also have the option to seek legal help.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There are several <a href=\"https:\/\/www.ezeeoptimus.com\/blog\/?utm_source=RestaurantComplaints&amp;utm_medium=blog&amp;utm_campaign=eOBlog\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">solutions available in the market<\/a> that help restaurants on this front. I highly recommend you to try and incorporate one such system in your restaurant.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"payment\"><strong>Absence of different modes of payments<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">I always prefer to pay using UPI or a card. Personally, I don\u2019t go to restaurants that don\u2019t have different modes of payment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And I am sure, there are people like me who prefer the same.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Restaurants today have to understand that things have gone digital; people don\u2019t carry cash all the time. So, you also have to be aligned with the preferences of your guests.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Incorporate different types of payment methods. Be it UPI or CARD or even vouchers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At the end of the day, it\u2019s the guest experience that matters.<\/p>\n\n\n<div class=\"conclusionSection\">\n<h2 class=\"has-vivid-cyan-blue-color has-text-color\"><strong>Conclusion<\/strong><\/h2>\n<p><!-- \/wp:post-content --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>When you\u2019re in the hospitality industry, you have to be prepared (left, right, and centre) to deal with complaints and negative reviews.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>People have different needs and wants, and you cannot please everyone. However, you can always put up your best and try offering a good experience.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><span style=\"font-weight: 400;\">I know the blog was supposed to be about common customer complaints in restaurants, but I have also included some tips and solutions that you can use to avoid such situations.<\/span><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>I hope this helps you. And if there\u2019s anything else you want me to add or write about, do let me know in the comments.<\/p>\n<\/div><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 8<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>In this blog, we have listed the 12 most common complaints in restaurants. Read and learn how to acknowledge and fix them.<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":20,"featured_media":1965,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[118],"hashtags":[],"class_list":["post-1952","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-common-restaurant-compalints"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>12 Most Common Restaurant Complaints to Fix at Any Cost<\/title>\n<meta name=\"description\" content=\"Want to maintain a good restaurant reputation? Here are the 12 most common restaurant complaints that you must fix.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ezeeoptimus.com\/blog\/common-restaurant-complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"12 Most Common Restaurant Complaints to Fix at Any Cost\" \/>\n<meta property=\"og:description\" content=\"Want to maintain a good restaurant reputation? 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